Reservation Deposit: a $250 non refundable deposit is required at time of booking. Credit card only. No shows will lose their deposits.
Insurance: We provide the Hawaii State minimum coverage:
1) Bodily injury $20,000/$40,000
2) Property Damage $10,000
Note: Our liability insurance does not absolve the renter from damage they cause to the vehicle (Comprehensive / Collision)
If you are a US or Canadian resident and have auto insurance coverage that covers rentals and you have full coverage (liability, comprehensive and collision) you will need to provide us your insurance information prior to the rental so we can verify the coverage. Please note that Insurance provided by credit card companies is not valid, as they do not cover camper van rentals. If you do not have full coverage at the time of booking you may purchase a separate binder policy (from your insurance company) to cover you at the time of the rental. When calling your insurance company for the binder please tell them it’s for a mini van, saves confusion from RV’s. VW are not RV’s. We do not sell any insurance.
You are responsible for all damage or loss you cause to the vehicle, or others, regardless of fault.
Security Deposit: Security and Cleaning deposit is $500 and is fully refundable less any damage, loss of equipment and or inventory, excess cleaning, refueling and extra days fees.
If you are not from the USA or Canada the security deposit will be $1000.00 . Your security deposit will be fully refundable less any damage, loss of equipment and or inventory, excess cleaning, refueling and extra days fees.
If you are familiar with alternative insurance from a foreign provider I would be willing to take a look at them and you would have a smaller deposit.
Note: We pride ourselves with very clean Buses. It takes us many hours to get the Bus ready for you to enjoy. We give you the Bus clean and we expect the interior to be cleaned when you return. Failure to clean the interior (stove, sink, counters, floors swept) will result in a additional cleaning fee depending on how bad it is returned. Also if you camp where there is sea water or spray hitting the car we ask that you hose the Bus down in the morning ( We will show you where you can do that, it’s pretty easy and maintains the quality that is Hawaii Campers LLC)
Payments: Payment of all rental charges is due upon pickup of the vehicle. Payment must be made in us dollars in cash, Cashiers check, Travelers Check MasterCard or Visa. No personal checks will be accepted. No partial refund will be given for late pickup or early return.
Taxes: There is a $3.00 per day Hawaii State Rental Car Surcharge and 4.712% State excise tax.
Cancellation Policy: All cancellations must be made in writing or email. Deposits are non- refundable
Vehicle Pickup and Return: Vehicles are available for pickup by appointment 7 days a week. We are located in Kapolei on the island of Oahu. All rentals are for a 24-hour time period, unless noted in rental agreement. If for any unforeseen reason you are running late please call us immediately.
Driver License: All drivers must possess a valid US ,Canadian or International drivers license and a Major Credit Card. Debit cards are not allowed and will be denied the rental with no refunds. Only drivers listed on the contract are allowed to drive. All listed drivers must be present at time of vehicle pickup with their driver’s license. Minimum age is 25.
Travel Restricted Areas: Driving on unpaved, dirt roads and “off road” areas is not allowed. Renter is liable for all damages to vehicle, tires, towing charges and other expenses as a result of a breakdown associated with operating in these areas. You are responsible for any and all traffic violations incurred during rental period.
Camper Rules: Smoking and or Pets are strictly prohibited. Evidence of such is subject to a minimum $250 cleaning charge. Towing of anything at any time is prohibited.
Rental Extension: If you would like to extend the rental period, please contact us before the end of your rental to check for availability.
Fuel: We supply you with a full tank of PREMIUM fuel. We expect it to be returned full with the same. If it is not full you will be charged a refueling service fee of $7.00 per gallon.
Accidents: If you are involved in a collision, get the drivers license number and insurance from all persons involved. Call us as soon as possible so we can assist you. Your security deposit will only cover a portion of the accident, you may be held liable for further payment. If you have an accident you will responsible for your accommodation expenses.
Substitution: If for any reason beyond our control the reserved vehicle cannot be supplied on pick-up, a substitute will be offered. Should a substitute not be available our liability is limited to a full refund of monies received by Hawaii Campers LLC. No refunds will be made for accommodating you. We will go to great lengths to help you find alternative accommodations.
Breakdowns: Although we keep our Buses in the best possible condition, these are vans that are 20 years old and once in a while they like to remind us of that! In the case of a breakdown call us as soon as possible. We will do our best to fix or replace the Bus in the shortest time possible. The replacement Bus will not be the same because all of our Buses are very different. If there is no replacement van we will refund your money for the remaining time you have. We will not be held liable for your time lost due to a breakdown. We want nothing more than for you to have the best Hawaiian vacation so we will do our best to make the situation as smooth as possible.
If you are not from the USA or Canada the security deposit will be $1000.00 . Also a $15 per night will be added to your rental rate. Your security deposit will be fully refundable less any damage, loss of equipment and or inventory, excess cleaning, refueling and extra days fees.
Orientation: Expect to spend about 45 minutes with us to show you how everything works and how to find your way around the island.
Privacy Notice: We respect our clients rights to privacy therefore your information will not be shared with anyone.
Rates: Subject to chance without notice.
Falsified Reservations: Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and or rental.